All posts by Tom

Tom is the Founder and Chief Blogger of LateDeparture.com. He is a very keen traveller and (obviously) loves to explore airports around the globe. He also enjoys feedback on his posts, so don't be shy and write a comment!

Airports, Americas, Reviews

Viva, Las Vegas Airport!

Sunday, 7 September 2008 Tom

Las Vegas, the adult playground capital of the world, Sin City, town in the desert where anything is possible, where weddings are held faster than you can lose $50 dollars at Blackjack. So, how would the airport of such a city rate? Watch my review video about McCarran International (IATA: LAS) and see for yourself!

Airport Facts and Ratings

Airport Name	Las Vegas McCarran International – Terminal 2
Website	http://www.mccarran.com/
IATA Code	LAS
Design
Shopping
Toilets
Overall

	$104.50 (£58.60)
	no champagne was available (can you believe it??)

Airports, Europe, Reviews, Various

Make good at London Stansted

Monday, 25 August 2008 Tom 2 Comments

On Friday I returned to the airport where I had the initial idea for this blog: London Stansted Airport (IATA: STN). Last time I wasn’t very lucky when my Friday evening flight to Copenhagen was delayed by over an hour and on the way back I went through an even bigger pain (see my very first post).

This time my fate changed for the better. On the way out to Düsseldorf Weeze (IATA: NRN) we were only slightly delayed because of some minor baggage and cargo loading problems. Luckily Ryanair was able to make up the delay and we arrived with the usual punctuality fanfare at the Lower Rhine (Niederrhein) airport.

So I guess, I have to admit that Stansted usually is quite a nice airport. It’s certainly not that close from London (it takes 45 minutes from Liverpool Street station) and it costs a staggering £26 return, but once you are there it’s quite pleasant. The terminal is big and roomy, there are lots of good shops (e.g. Reiss) and plenty of eateries and coffee shops. No wonder is Ryanair eying to purchase this airport once it will be split off from the current owner BAA.

But let’s get to the fun part. This time I decided to play a little game: I wanted to find the best and worst looking, women’s perfume flacon at the large duty free store. Here’s my decision:

The Winner: Valentino – Rock ‘n Rose

The Loser: Anna Sui – Dolly Girl

Airport Name	London Stansted
Website	http://www.stanstedairport.com/
IATA Code	STN
Design
Shopping
Toilets
Overall

	£57.70
	£28.25 (incl. ice jacket)

[Pictures from Flickr: Stansted (some rights reserved), Valentino, Anna Sui]

Airports, Various

Sleeping at the airport: Top 10 Pics

Tuesday, 19 August 2008 Tom 1 Comment

Airports can be a pain especially when lengthy delays occur, you overdid it the night before or, the nightmare for all of us, the combination of the two. The best in these situations is ~~to behave like an idiot~~ to keep calm, find yourself a comfortable spot and fall asleep. Want to see some examples? Okay, here are our Top-10 pictures of people sleeping at airports:

10. Neatly ligned up

9. Awkward position

8. Stack ’em up

7. Double dreaming

6. Beauty sleep

5. Vegas, Baby!

4. Nice spot

3. Even nicer spot

2. How many legs?

1. Sir, sleep, Sir!

[All pictures from Flickr – click on the photos to get to the original page – some rights reserved]

Airlines, Airports, Europe, Reviews, Top-X-Things

London City Airport: Small but efficient

Thursday, 14 August 2008 Tom

Last week I had the pleasure of taking a flight from London’s smallest commercial airport, London City airport (IATA: LCY). The airport is conveniently located in London’s docklands, east of the financial district and can be accessed easily by Docklands Light Railway (DLR). It is even in London Transport’s zone 3, so it won’t cost you much to get there either.

So what is the catch? There of course is one – as always. The airport is small, has only one runway which is not very long (1319 m) and therefore is restricts to STOL (Short Takeoff and Landing) airliners. Its operating license says, aircrafts have to be capable of a 5.5 degree or steeper approach. Plus there is a strict noise regulation in place. Therefore only small planes are predominant, particularly the BAe 146 aircraft which means the number of destinations offered are limited.

So, how does the airport terminal rate? Even though the airport is small, a lot of people are passing through on a daily basis. In 2006 2.3 Million people travelled through the City airport according to Wikipedia. Particularly on week days, the airport is at its full capacity affecting the limited space in the terminal. But its not all bad, they have recently increased seating space and anyway, with low delay rates, you can expect to be in and out of the terminal faster than you can say “delay”. In the rare occasion where you do get delayed, here are my Top-X-Things to do:

Check out the 2 big bars and mingle with the business men who enjoy their evening beer
Sit at the north side of the terminal and count the number of BAe 146 aircrafts taking off
Guess the nationalities of the business men and women rushing to the gates
Find the biggest TV screen to watch the Olympics coverage
Count the number of destinations you can fly to from the departure screens

Airport Name	London City Airport
Website	http://www.londoncityairport.com/
IATA Code	LCY
Design
Shopping
Toilets
Overall	(Because of its convenient location)

	£58.40
	£49.99 (cellar box vintage 2002)

[Picture from Flickr – some rights reserved]

Airports, Europe, Reviews

The Quest to Find Starbucks at Berlin Tegel

Sunday, 10 August 2008 Tom 3 Comments

A couple weeks ago we were all challenged to find the Starbucks shop at Berlin Tegel (IATA: TXL). I then even commented that I was totally unaware of a Starbucks at Tegel. In fact, I was very surprised to hear there was one since I’ve been to this airport dozens of times in the past and have never spotted the coffee shop. So, is it really that well hidden? Well, watch the video and see for yourself as I went on “The Quest to Find Starbucks at Berlin Tegel”.

Airlines, Airports, Europe, In the News

Ryanair to take-over London Stansted airport?

Friday, 8 August 2008 Tom

Ryanair seems to be interested in taking over London Stansted airport (IATA: STN) according to a news article published in the Daily Telegraph today:

Michael O’Leary is interested in launching a £2bn bid for Stansted airport and proving to BAA and the regulators that he can run it much better than they can.

The current owner, BAA, has recently become under increasing pressure to break up its monopolistic ownership over the three busiest airports in London, Heathrow, Gatwick and Stansted after continuously failing to improve their performance. However, having Ryanair running an airport would raise other concerns: Would they make travellers pay for every little additional thing as they do with their flights? At least this discussion adds to some movement in the BAA question and that’s always welcomed.

[Picture from Flickr]

Airlines, Airports, Europe

British Airways to give away airmiles for delays

Thursday, 31 July 2008 Tom

British Airways today introduced a new program where they “generously” give away 5,000 airmiles when your flight from Heathrow Terminal 5 is more than 15 minutes delayed:

As part of our commitment to giving you outstanding service, we do everything we can to get you to your destination on time. So if in spite of all our efforts we can’t depart from Terminal 5 within 15 minutes* of scheduled departure time over the coming weeks, we’d like to give you more than just an apology:

When you fly Club Europe, Euro Traveller or Domestic Flights on a flexible ticket (booking classes JCDYBH) departing from Terminal 5 between now and 02 September 2008 you’ll receive
5,000 BA Miles if your flight leaves later than 15 minutes* of its scheduled departure time from Terminal 5.

BA actually has been doing this for quite some time, but you only received the miles when you actively complained about a particular flight. This offer now sounds fairly generous since manymost Heathrow flights these days suffer a delay. In fairness this delay is often not the result of a problem caused by the airlines, but more because of the airport’s severe capacity constraints. And, surprise, surprise, the small print of BA’s offer then exactly excludes those kind of delays:

British Airways reserves the right to exclude at its discretion any flights where disruption occurs beyond the reasonable control of British Airways. Non–exhaustive examples include severe weather conditions and their ongoing or consequent effects, air traffic control delays and industrial action.

With that, this offer all of a sudden sounds more like a common PR exercise than an innovative and generous customer centric solution.

[Picture from Flickr – some rights reserved]

Airports, Americas, Reviews, Top-X-Things

Shopping desert at San Francisco International

Sunday, 27 July 2008 Tom

San Francisco is a destination I frequently fly to for my job. When I took off there last time, there was no delay and in fact, when you take off from San Francisco International (IATA: SFO) in 98% of the times your flight is on time according to Flightstats.com. The Northern Californian airport was also recently rated best US airport. Despite all that, there will still be the odd occasion when your flight actually is delayed (my colleagues who flew back with BA the next day were in fact delayed for about 2 hours), plus, with international flights it is recommended to get to the airport 2 hours prior to departure which often means you have plenty of time to kill before the boarding announcement.

So, what’s there to do at San Francisco International? Well, according to the airports own statistics, the terminal is the largest international terminal by square footage in North America. There are two different boarding areas, A and G with most non-US carrier flights departing from area A. Whilst the size of the terminal is definitely adding to your relaxation, you would also expect plenty of shopping opportunities (even more so with the current weak dollar). No such luck – there are hardly any! For example, if you hoped to buy that last minute Apple iPod for your friend at home, you will be disappointed as none can be found at SFO. So, better get your shopping done before you get to the airport. But what can you then do at the airport? Here are my top 5:

Sit at the North side of the terminal and watch the air traffic
Search the few stores for that one Vitamin Water flavour you haven’t tasted yet
Count the number of public announcements that were generated with a computer voice
Connect online and download your latest emails (connect through T-Online for US$6/hour or use your companies connection software)
DeleteUpload those crazy photos you took last Saturday night at that party in the Castro

Happy travelling!

Airport Name	San Francisco International (International Terminal, A Gates)
Website	http://www.flysfo.com
IATA Code	SFO
Design
Shopping
Toilets
Overall

	$66.00 (£33.20)
	$99.00 (£49.80 – or click to see other currencies)

Airports, Various

Hong Kong world’s best airport

Tuesday, 15 July 2008 Tom 3 Comments

Hong Kong International Airport has been named Best Airport in the world, in the passenger survey results released on Monday by Skytrax. Despite being “only” rated in 5th place in the most-timely airport survey, Hong Kong received the prestigious award after Skytrax collected 8.2 million questionnaires completed by passengers over a 10-month time period. The London based aviation-research company rated the airports in more than 40 categories of product and service quality from check-in to departure, from arrivals to baggage collection – including terminal cleanliness, staff efficiency, staff courtesy, terminal signage, security processing, immigration and customers, walking distances, as well as features like shopping, dining options, internet services.

Second best airport went to last year’s winner, Singapore Changi airport followed by Seoul Incheon. Best European airport was Munich in 5th place and San Francisco took the place for the best ranked US airport but didn’t make it in the top ten. Here’s the that top ten:

Hong Kong
Singapore Changi
Seoul Incheon
Kuala Lumpur KLIA
Munich
Kansai
Copenhagen
Zurich
Helsinki
Cape Town

Note that we already wrote about Zurich and Copenhagen on some delay stories, but both airports rated fairly highly in our own surveys as well.

Also, make sure you check out the full list of the category winners – Brisbane for example received the award for the airport with the friendliest staff. Well, I guess that’s no surprise when you work in a city with one of the best climates and the most leisure attitude…

[Picture from Flickr]

Airports, Europe, Reviews, Various

Crowded house at London Heathrow Terminal 3

Thursday, 10 July 2008 Tom 1 Comment

Even in full anticipation of a delayed flight, I left my home well in time for check-in at London Heathrow‘s Terminal 3 – home to Virgin Atlantic. It’s funny how this blog can change your whole expectation (but then this was part of the idea anyway). So, was my flight delayed? Technically yes, but I have to admit, it was a close call. The Boeing 747 left the gates about 20 minutes after the scheduled departure time and took off 11 minutes later. In fact, that’s a very acceptable delay, especially for a 10 hour flight.

So, what was there to do in Terminal 3? Quite a bit: Until the recent opening of Terminal 5, this terminal was probably the best Heathrow had to offer, especially in terms of shopping and amenities. It’s still pretty good, however, the one thing that is striking every single time I get there, is the sheer amount of people in one space. The main area is ridiculously undersized for the amount of people and as a result you will have a tough time finding a seat even during quiet times like this morning.

However, there’s good news as well. Having been in this Terminal a couple times before I already know you can find the usual newspaper, electronics and book shops, a large duty free shop, a Harrod’s outlet, the only Yo! Sushi restaurant in Heathrow, TGI Friday’s, Brasserie Chez Gérard, a handful of Designer shops and four coffee shops. Four coffee shops? Yep. And with that insight, I told myself there must be quite some competition among them, so I took a closer look and compared the prices for a regular sized latte (or in new coffee lingo it would be a “tall” sized drink):

Bagel Street, £1.80
Eat, £1.90
Starbucks, £2.05
Caffe Italia, £2.10

If you are looking for a soy milk latte, this changes the game slightly as both Eat and Starbucks charge extra for this luxury health choice (Eat £0.30, Starbucks £0.35) where as the two others don’t.

But if price was equal, which one should you choose? Which coffee is the best? Well, personally I favour Eat for regular coffee and Starbucks for Soya as they have the better soy milk. But in line with my previous post about eating healthy while travelling, I only tasted these two this time. I will update this post when I’m back to taste the other two.

Oh, one more thing: From now on we will add a little price index to our airport short facts where possible. I’ve chosen the two most useful likely products you would find in every duty free around the globe: Chanel No 5 Eau de Parfum and Veuve Clicquot Champagne. Prices will be shown in local currency and US Dollars.

Facts

Airport name: London Heathrow, Terminal 3
Website: http://www.heathrowairport.com/
IATA Code: LHR
Design factor: 2/5
Shopping factor: 3/5
Toilets factor: 3/5
Overall factor: 2/5
Chanel No 5 Eau de Parfum: £57.70 (click to see other currencies)
Bottle of Veuve Clicquot: £28.25

[Picture from Flickr]

Airport reviews, news and stories from around the world