All posts by Tom

Tom is the Founder and Chief Blogger of LateDeparture.com. He is a very keen traveller and (obviously) loves to explore airports around the globe. He also enjoys feedback on his posts, so don't be shy and write a comment!

Hotel chain brings comfy lobby to 3 US airports

It seems as marketers are increasingly often utilising airports to promote their products and services in a “hands on way”. Remember that “Hello Kitty” gate at Taipei International? This time it’s the hotel chain Courtyard by Marriott showcasing their redesigned hotel lobbies in three US airports:

Travelers looking for a better place to sit than the terminal chairs, and whose laptops (and bodies) could use a little recharge are in luck when making a stop at Chicago, Atlanta and Denver airports. To promote their new lobbies, Courtyard has built full sized lobby replicas complete with comfy couches, booths, electrical outlets, HD TV’s and GoBoards (touch screen televisions with local news and attractions) that travelers are invited to experience firsthand. They will be up until mid-November and will be staffed 24 hours a day by a brand ambassador who can help with any questions people may have.

So make sure to head to one of these areas and relax for a few minutes while your laptop gets that long awaited recharge. Currently you find the first of the 3 lobbies at Chicago’s O’Hare airport (IATA: ORD) and later in the week they will also come to Atlanta (IATA: ATL) and Denver (IATA: DEN).

Here is the original press release:

Courtyard Brings New Hotel Lobby to Frequent Flyers
Weary travelers now have place to relax and recharge in three of the nation’s busiest airports

Chicago, Illinois – September 15, 2010 – Courtyard by Marriott is creating an airport oasis for stressed out air travelers at Chicago O’Hare International Airport. For the next two months, the deep exhales and soothing sighs of relief you’ll hear at O’Hare will be frequent flyers relaxing and recharging in Courtyard’s new lobby. In addition to O’Hare, the lobbies have been recreated at Atlanta Hartsfield-Jackson and Denver International airports.

At O’Hare, the popular lodging brand has brought the new Refreshing Business lobby to the main corridor of the ticketed area at Terminal Two. The lobby provides travelers with the perfect place to sit and relax or catch up on work while powering up their laptops before the next flight.

Courtyard by Marriott wants air travelers to experience the new design and sample amenities that can be found at 190 Courtyard hotels across the U.S., which has received rave reviews from business and leisure travelers.

The program brings the lobby zones to places where travelers congregate. It was launched on September 7th at an event in New York City’s Grand Central Terminal featuring a special performance by six-time Grammy Award winner John Legend.

The design is contemporary and stylish, and gives travelers options and flexibility to make the most of their time on the road. Courtyard by Marriott designed the lobby to be an environment for guests to work, relax or socialize, whether traveling alone or in groups.

Some of the Courtyard by Marriott Refreshing Business lobby amenities featured in the airport lobby zones include:

  • flexible seating options including a communal table and more private media booths with high-definition televisions
  • ample electrical outlets so guests can plug-in and charge their mobile devices and laptops
  • the brand’s exclusive, interactive GoBoard® technology – a 55-inch LCD touch screen packed with local news, business and sports headlines from USA Today. Guests can also navigate the touch screen mapping feature to find restaurants, local attractions and print directions.

“Guests who have stayed in Courtyard hotels with the Refreshing Business lobby have raved about the new concept,” said Janis Milham, vice president and global brand manager, Courtyard by Marriott. “Our goal with this lobby zone program is to make travelers who have yet to experience it aware of our new product, and what better way to reach these travelers than at major airports.”

By the end of this year, our owners will have spent nearly $190 million to put the new lobby into nearly 260 Courtyard hotels. The brand expects to have 500 hotels with the new lobby by the end of 2011.

Patience required at Bali Airport (Ngurah Rai/Denpasar)

Ever heard of Ngurah Rai? I bet not. How about Denpasar? Maybe heard it once before? Where do you think it is? Alright, it’s in the title of the post, so let’s not play games. But seriously, why don’t they just call the airport Bali International? At least certain flight booking sites like Kayak allow you to search for “Bali”. But then, there are no other commercial airports on this island of the Indonesian archipelago anyway.

But since I’m supposed to write a review of an airport I shouldn’t muck around with naming conventions too much I guess. So, let’s look closely at Denpasar International airport (IATA: DPS). In fact it’s nowhere near Denpasar either. Alright, alright. I’ll stop it. Hmm, what can I say? The airport doesn’t offer too much actually. Bali, after all, isn’t particularly on the cutting edge of economic development. Don’t get me wrong, the charming island is doing fine but it still has that  “2nd world” feel about it. Maybe that’s exactly why it attracts Millions of tourists each year.

Most of us would probably first arrive in Bali before we depart. What I mean is, the arrival procedure is probably the thing that’s going to be of interest to you first. And what a procedure it is! Fresh off the plane and bursting with holiday energy you first need to join the queue to pay  the entry visa (make sure you bring US$ 25 in cash per person). With the visa voucher you then queue for the actual immigration officer. Check which line is the quickest before you spend 15 minutes looking at the queue next to you moving past swiftly. After that it’s straight forward: find the luggage carousel, pick up your luggage and head towards the taxi counter outside the terminal building and off you go on your Balinese holiday.

Leaving the country requires, you guessed it, another queue and more cash payments. They call it “airport service fee” and it comes in the amount of Rp 150,000 per person (about US$ 16). So don’t spend all your Rupiahs before you head back to the airport or you will have to pay a penalty exchange rate at one of the conveniently located little exchange stalls right in front of the service fee counter.

Once you’re in the inside of the terminal, you will probably still have some time to kill as most airlines require you to check-in 2 hours prior to your departure time.  So, let’s look at my list of things to do:

  • Check out the funniest McDonald’s outlet ever (a tiny pushcart with a menu)
  • Visit the toilets (well you probably are going to do that anyway) but if you can, err if you’re a man that is, check out the fish tanks above the urinals
  • Get a shot of Illy coffee close to gates 5 and 6
  • You MUST finish you heavenly holiday with a  final and oh so affordable Balinese massage at one of several massage outlets (e.g. the one towards gate 7,8,9)
  • Why not buy yourself access to the Garuda Indonesia airline lounge for Rp. 100,000 (about US$ 11)
  • Grab a Ku De Ta CD to remind you of your partying at Bali’s most famous beach club

Airport Facts and Ratings

Airport Name Denpasar Ngurah Rai International Airport
Website http://dps.ngurahrai-airport.co.id/i/
IATA Code DPS
Design LateDeparture.com Plane Award Point
Shopping LateDeparture.com Plane Award Point
Toilets LateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Overall LateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Chanel No 5 Eau de Parfum, 100ml at the Duty Free Shop US$ 69
Bottle of Veuve Cliquot at the Duty Free Shop US$ 127

[Picture from Flickr – some rights reserved]

Adelaide Airport: International or not?

Adelaide International Airport (IATA: ADL) is a fairly new airport. But wait a minute; did I really write “International” Airport? Did you spot the international part when you were there the last time? No? Well, believe it or not, this airport in down-under’s slightly sleepy  state (no offense, but it’s apparently true) of South Australia is actually a, what I call, chameleon airport, or in more technical terms, a “dual airport”. It’s an International airport by morning for various flights from or to Asia and becomes a sole Domestic airport by the afternoon when all gates are allocated to Australian flights and the immigration zone disappears. Quite clever, hu? Indeed!

Sadly when I landed on my Cathay Pacific flight from Hong Kong for a short stop-over before continuing to Melbourne, the airport was divided into International and Domestic. Sadly that is, because this limited my ability to explore the entire airport as I wasn’t allowed to leave the small locked off area. But on the plus side there are still a few things for you to do, at least for the hour or so before your onward flight: You will find a duty free store which is surprisingly well stocked with, well, Aussie souvenirs, but also electronics and travel accessories, watches, toys and more. Next door you find a “Villa & Hut Kafé” with friendly staff. There is also a small news shop and a cash machine. For some reason the latter didn’t work when I tried it (maybe the coffee hasn’t quite kicked in for me at the time).

But that’s it then. Oh, one more, there is a Singapore Airlines lounge but no Qantas one as that one is on the domestic side of the airport.

Airport Facts and Ratings

Airport Name Adelaide (International) Airport
Website http://www.aal.com.au/
IATA Code ADL
Design LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Shopping LateDeparture.com Plane Award Point
Toilets LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Overall LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Chanel No 5 Eau de Parfum, 100ml at the Duty Free Shop AUD 175
Bottle of Veuve Cliquot at the Duty Free Shop AUD 75 (with Ice Jacket)

[Picture from Flickr]

Singapore’s Changi Airport adds fun slide

Can this airport get any better? Apparently it can! I’ve reviewed Singapore’s terminal 3 (IATA: SIN) a while back and gave it the highest marks in all areas. So listen to this, straight from their press release:

Expect to hear shrieks of fun and excitement at Changi Airport with the opening of The Slide@T3 – the tallest slide in Singapore and in an airport around the world.

How cool is that? There’s even more details:

At 12 metres tall, the jumbo twister slide is the height of four standard basketball hoops stacked on top of one another. Riders can expect to experience a top speed of 6 metres/second while going down the slide.

Pretty nice for an airport, hu? You bet! Below is the full text of the release. Now go, pack up your kids and board that Singapore airlines plane to Changi for a family weekend at the, err, airport 😉

SINGAPORE, 27 May 2010 – Expect to hear shrieks of fun and excitement at Changi Airport with the opening of The Slide@T3 – the tallest slide in Singapore and in an airport around the world. Open to Changi Airport visitors from today, the four-storey tall slide at Terminal 3 will provide thrilling fun to young and old alike.

The Slide@T3 is the latest addition to the diverse range of facilities at the world’s most awarded airport and heightens Changi Airport’s growing popularity as a family weekend destination. At 12 metres tall, the jumbo twister slide is the height of four standard basketball hoops stacked on top of one another. Riders can expect to experience a top speed of 6 metres/second while going down the slide.

With every S$30 spent at the airport, visitors can redeem tokens for two rides (up to a maximum of 10 rides per receipt) on the jumbo slide located at the public area of the Arrival Hall (Level 1) in Terminal 3. Visitors can enjoy a shorter, one-and-a-half storey tall slide located at Terminal 3 Basement 2, for which no tokens are required.

The Slide@T3 is open daily from noon to 10.30 pm. Riders must be at least 1.3 metres tall to try the four-storey tall slide. The height requirement for the shorter slide is 1.1 metres.

Update: Watch the Making-of video of how the Slide@T3 was built here: http://www.youtube.com/fansofchangi#p/u/2/mc9EuwKq96w

Space at last: London Gatwick, North Terminal

I’ve been to London’s Gatwick airport (IATA: LGW) a few times now but so far all my flights departed from the South Terminal from where there isn’t much to report from. It’s actually probably one of the most boring terminals on this planet. Yes, there are a few shops and eateries, but there’s nothing really exciting there. Mind you, there are still things you can do at the airport in such a situation, check out some of my more creative suggestions here, here and here.

But now, let’s rather focus on the North Terminal. First of all, getting there was a bit of a hassle on this April’s fool’s day as the connecting shuttle that normally runs between the two terminals wasn’t working because they are currently upgrading it. A new shuttle should be ready by this summer. I therefore had to cue up and board a bus. Once in the North Terminal, however, it’s actually quite a pleasant experience. This building seems to be the quieter and more airy terminal. This is simply about the ratio of space to people one would accept for an airport.

Then, once through security, you’ll get to a large open space with shops all around you. There are 2 levels, the ground floor containing mostly shops such as Harrods, Dixons Travel, Accessorize, WH Smith or Boots among the more general ones. Upstairs you’ll find mainly restaurants and bars, however luckily there wasn’t as single McDonalds or Burger King in sight, sadly no Starbucks either.
So here are a few suggestions of what to do:

  • Get your last minute flip flops from the well stocked “The Shoe Studio” on the ground floor
  • Stock up your miniature travel essentials from Boots
  • Check out the English old school, but fairly well stocked toy store “Hamley’s”
  • Treat yourself to a few innovative cosmetic solutions from “Rituals…”
  • If you’re hungry, go upstairs and check out Café Rouge which offers a nice seating area both facing inside and outside the terminal. Or grab a bite to eat at my favourite “sandwich franchise”, Eat. If you’re a bit more adventurous, go to the Lloyds bar and try one of their Bitters with a great view towards the runways. And finally, if you’re the milk shake & hot dog kind of person, then checking out “Shake-a-Hula” is a must. They serve, you guessed it, milk shakes and hot dogs. But don’t worry; you don’t have to have them in one go necessarily.

Airport Facts and Ratings

Airport Name London Gatwick Airport, North Terminal
Website http://www.gatwickairport.com
IATA Code LGW
Design LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Shopping LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Toilets LateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Overall LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Chanel No 5 Eau de Parfum, 100ml at the Duty Free Shop £62.20
Bottle of Veuve Cliquot at the Duty Free Shop £32.99 (incl. Ice Jacket)

[Picture from Flickr – some rights reserved]

Aisle or Window?

Aisle or a window seat? I’m sure many of you think about this question already at home weeks before your actual flight. All of us passengers have to make a choice at some point though and I’ve seldom heard anyone saying they are indifferent about their seat selection. I, for example, have a rule where on short flights of 5 hours or less I will always want a window seat, but on long-haul flight I prefer the aisle.

Mark Vanhoenacker will always choose the window seat though. Mark is pilot, but that’s not the point, obviously in the cockpit he has a window in front of him, but Mark goes for the window seat every time he sits in the back of an aircraft too. And no, not for safety reasons, simply because he enjoys the magnificent views one is often presented on landing at many of the world’s airports.

In the New York Times, Mark recently wrote about his experience in the window seat and what you can view on what destination:

While all frequent fliers will have their favorites, some cities are perennial winners. Passengers flying to San Francisco, for example, are regularly treated to marvelous views of its bridges, hills and microclimates.

Read everything in the full article. You can also submit your own window seat views here. A selection of pictures will be published on the 25th April.

Picture by LateDeparture.com – all rights reserved.

Chocolate Fest at Zurich Airport

Well, this isn’t actually news as Zurich Airport’s Chocolate Fest has been going on since the 19th February. But it did catch my eyes this time while travelling through the airport. Why? No, not because I felt a sudden chocolate rush and would have had to try all the yummy offerings from Lindt, Toblerone, Frey or Sprüngli (honestly!), it was because I discovered this chocolate art creation you see in the picture: Australia in chocolate. I’m actually emigrating to this country next month, so it fit very well. Next to the Australian icons you can also discover other countries’ themes made of, you guessed it, chocolate. It’s worthwhile going for a quick tour so that you then at least have an excuse to try those “god forbidden” Sprüngli truffes…

The exhibition continues until the 5th April and you can find it in the transfer & shopping area A at Zurich airport. The Sprüngli truffes can be enjoyed even beyond that date at their airport store in A and E.

Up and close at Sydney’s Domestic Airport

Usually the inner sections of airports are closed to non-travellers. I often think that modern airports with their great offers miss out on opportunities when they restrict access to people with tickets on that day only. Imagine: you could go inside London Heathrow’s Terminal 5 and dine a last meal at Gordon Ramsay’s restaurant with your close friend who visited you from Far-Away-Land before their long flight back home. Or imagine the family from Singapore that could enjoy some last moments in the Butterfly garden of Changi Airport’s Terminal 3 with their son departing for an exchange year at a university in the United States.

Well, the good news is that there are airports that do allow non-travellers into their inner core – the post security zone; domestic airports that is. The slightly bad news is that they are often not the most aspiring of places. Nevertheless, they do allow you to drop off or pick up your loved ones directly at the gate.

One such airport is Sydney’s Domestic Airport (IATA: SYD) on the North-East corner of the runways. There, once through the security check, you come down a set of escalators and can then either turn left towards the Virgin Blue gates or right in direction of the Qantas and JetStar boarding gates. Turning right will first lead you to a food court with some usual suspects such as McDonalds, Krispykreme, a Middle-Eastern Outlet, Subway, Sumo Salad and the Australian institutions of Red Rooster and Boost Juice among others.

There are, however, a few more exciting things to do beyond stuffingfilling yourself up prior to your cheap flight where you don’t plan to spend any money on their dry sandwiches. Here are my favourites:

  • Check out some serious outback clothing from R.M. Williams at the “And Beyond” store
  • Buy your kiddo (or some random kid you happen to know…) one of those cool dinosaur eggs that you have to submerge in water for 10 days before a little, wait for it, yes, you guessed it, Dinosaur pops out. You can find them at the well stocked “Kaboom” kids store.
  • Stock up on your SPF 30+ sunscreen for your island trip to Vanuatu (oooops, okay, if you are in the domestic terminal heading for Vanuatu, then you’re seriously in trouble, as that flight most likely leaves from the International terminal, a $5.50 bus trip away). So let’s say your Magnetic Island trip then… You’ll find it in the Pharmacy next to the Kids store.
  • Browse through the ubiquitous Peter Lik Australian landscape photography books and postcards
  • Try on some new boardies in the “Beachculture” shop towards the 31-40 gates
  • The ladies among you might also want to pop into the Mimco store close-by (while we lads wait in the Pub & Winestore called “Taphouse” across from it)
  • Finally, browse through the rather good selection of iconic Australian films at the Virgin Media store

Airport Facts and Ratings

Airport Name Sydney, Domestic Terminal
Website http://www.sydneyairport.com.au
IATA Code SYD
Design LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Shopping LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Toilets LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Overall LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Chanel No 5 Eau de Parfum, 100ml at the Duty Free Shop n/a
Bottle of Veuve Cliquot at the Duty Free Shop n/a

[Picture from Flickr – all rights reserved]

Singapore, Changi Terminal 3 – designed with a true traveller in mind

Where do I start?
Well, the question you first have to ask yourself before coming to Changi Airport, Terminal 3 (IATA: SIN) is: how much time do I have? This could be one of the few airports you actually wish to be delayed in. Of course many passengers (37.7 Million passed through the airport in total in 2008) transit through Singapore between flights so typically have between 2 – 6 hours to spend and, oh boy, can they be spent well!

The next question is, what mood are you in?
Tired from your previous flight? Go to one of the many quiet zones throughout the terminal or chill out while getting a foot massage in one of the countless, free foot massage chairs throughout the terminal. Or watch a Koi feeding at the Koi pond which you find on the runway side of the terminal.
Need to spend the remaining cash? Visit the only FIFA store in an airport anywhere in the world and stock up on 2010 World Cup merchandise.
Interested in nature and the environment? Go to the butterfly garden and watch 1,000 butterflies of 47 species swirl around the outdoor exhibit. You’ll find it roughly in the middle of the Terminal on the runway side (see the interactive map for more details on how to get there).

Changi’s Terminal 3 not only gives you a wonderful experience, it thinks on a much bigger scale!. The airport’s flagship terminal, opened in January 2008, also puts a mark on its environmentally friendly approach. For example, the ceiling includes 919 panels to direct the incoming sunlight, therefore, reducing the need for artificial lighting thus conserving massive amounts of electricity. Furthermore in the middle of the massive terminal you will see a 5 storey high and 300m wide live green wall, made of plants (see picture). The green wall is visible from both the departing and the arriving side of the structure making the airport green in the truest sense of the word. That and the meticulously designed sound proofing elements of the airport make your travel experience a truly calm and enjoyable one.

Okay, let’s do the top list but other than my usual ritual of giving you just one list, here are 3 depending on how much time you have at hand:

Under 2 hours

  • Grab a quick espresso and a chocolate treat from the only Guylian Belgium Chocolate cafe in an airport
  • Men: Enjoy the views from the urinals in the pristine toilets of the main section of the terminal
    Women: Check out the “powder room” and work on your soon to be pretty faces. You will find the entrance just below the escalators to the SilverKris lounge
  • Grab a quick foot massage in one of the many free massage chairs
  • Go to the butterfly garden and watch the beautiful creatures feast on the flower and fruit nectar provided- a must see!
  • Quickly check your new email messages on one of the 500 free internet kiosks across the 3 terminals (and decide to answer them later)

2 to 5 hours
All of the above plus

  • Go shop-aholic and check out the numerous retail outlets neatfully aligned in sections by category
  • Grab a movie in the terminal’s own and free movie theatre (tipp: go there first and check out what movie you’d like to see and plan your time around that)
  • Retrieve to one of the quiet zones and nap for a bit
  • Check out the sculpture in the “A gates” zone arrival hall called “coming home” (it’s visible from the departure section too)
  • Find all the “green elements” of this clever airport design (challenge question: what are the nuzzles you see throughout the airport, above head hight and why are they where they are?)
  • (Re-)check your email and decide to respond to a few this time (see “under 2 hours”, above)

More than 5 hours
All of the above and/or

  • Consider purchasing lounge access at the Ambassador Transit Lounge (which also contains sports equipment for your immediate workout needs)
  • Book yourself into the Transit hotel upstairs; they sell rooms in 6-hour blocks
  • Go on a free City tour around Singapore (they depart in 2 hour blocks from 9am to 4pm and you won’t have to go through immigration)
  • Cross over to Terminal 1 for a swim in the rooftop pool (you didn’t forget to pack your swimsuit, did you? Don’t worry if you did, there are plenty of retail shops selling you a new pair!)
  • If you’re in a group – challenge each other on who can make a full round tour around the 3 terminals quicker (one group clockwise, one anti-clockwise)

If you do have more time and don’t mind queuing the 20 or so minutes it took me both times for immigration, then do go into Singapore. The city is only a 30 minute, very affordable taxi ride away. Let’s face it, you have to be able to tell your friends you’ve enjoyed a Singapore sling in the world renown Raffles Hotel on your stopover!

Airport Facts and Ratings

Airport Name Singapore Changi Airport, Terminal 3
Website http://www.changiairport.com
IATA Code SIN
Design LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Shopping LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Toilets LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Overall LateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award PointLateDeparture.com Plane Award Point
Chanel No 5 Eau de Parfum, 100ml at the Duty Free Shop S$ 168 (£74.20)
Bottle of Veuve Cliquot at the Duty Free Shop S$ 95 (£41.95)

[Picture from Changi Airport Group – all rights reserved]